Shipping Policy
Thank you for choosing Swift Doors! We aim to provide a smooth shopping experience with a shipping policy focused on ensuring your satisfaction.
- Shipping Methods and Timelines: We offer standard shipping, aiming for the fastest delivery possible. Orders are typically delivered within 5 to 7 business days (Monday to Friday), with a cut-off time for orders at 4:00 PM (GMT).
- Shipping Costs: A Flat rate of 60£ For any kind of window, No matter how much the quantity is.
- Order Processing: Orders are processed within 1 to 2 business days (Monday to Friday) from the purchase date.
- Tracking Information: You’ll receive a confirmation email with tracking information once your order is shipped, allowing you to monitor its status and location.
- International Shipping: Currently, we only ship within the United Kingdom and do not offer international shipping.
- Order Status: Check your order status on our website using your order number. We’ll also send email updates about your order’s progress.
- Returns and Exchanges: Please see our Return & Refund Policy for details on returns and exchanges.
- Lost or Damaged Packages: If your package is lost or damaged during shipping, contact us immediately. We’re committed to resolving any issues, ensuring customer satisfaction, including full refunds for lost products.
- Order Changes and Cancellations: Changes or cancellations can be made within 24 hours of ordering. While we strive to accommodate requests, we cannot guarantee changes or cancellations once an order is processed and shipped.
- Incorrect Shipping Address: Ensure your shipping address is correct upon ordering. If you notice an error, contact us at enquiries@swiftaluminium.com immediately. We have a limited window to correct addresses before orders are shipped.
- Delayed Orders: In case of delays, we’ll inform you promptly about the status of your order.
For any questions or concerns about our shipping policy, contact our customer support team at enquiries@swiftaluminium.com. We’re dedicated to delivering your products efficiently.
Thank you for shopping with us!
Contact Information:
- Email: enquiries@swiftaluminium.com
- Phone: +44 07946392308
- Hours: Monday-Friday, (10AM – 5PM) GMT
- Address: Unit D1c, Harworth Industrial Estate Bryans Close Harworth, Doncaster, DN11 8RY, United Kingdom